TERMS & CONDITIONS

1. Overview

These Terms and Conditions ("Agreement") govern the use of the website operated by Decolonizing Love, a corporation registered in Ontario, Canada ("Company", "we", "us", or "our"). By accessing or using our website, purchasing products or services, or downloading digital assets, you ("Customer", "user", or "you") agree to be bound by the terms outlined in this Agreement, which govern all aspects of your use of our website and services.

2. Products and Services

Our website offers a variety of goods and services, including:

  • Merchandise: Clothing with our brand, books, card games, and other branded products.

  • Coaching Sessions: One-on-one or group sessions (including couples or polycules).

  • Digital Assets: Downloadable guides, templates, and agreements.

3. Payments and Pricing

We accept payments via credit card and PayPal. By making a purchase, you agree to provide accurate payment information and authorize us to charge the payment method provided for the total amount, including any applicable taxes and shipping fees.

4. Sales, Delivery, and Return Policies

Merchandise

  • Shipping: We ship internationally with delivery times ranging from 3 to 21 days, depending on your location.

  • Lost Items: If an item is lost in transit, you can request a replacement or a refund after the delivery window has passed (21 days for international, 10 days for domestic).

  • Damaged Items: If an item arrives damaged, you must notify us within 7 days of receipt with photographic evidence, and we will offer a replacement or refund based on your preference.

  • Returns and Refunds: Refunds and exchanges are considered on a case-by-case basis. We may issue refunds if there is a valid reason, but reserve the right to deny refunds if a valid reason is not provided.

Coaching Sessions

  • Refunds: Coaching sessions are refundable if canceled at least 24 hours before the scheduled session. Sessions canceled within 24 hours are non-refundable.

Digital Assets

  • Non-refundable: All digital downloads, including guides, templates, and agreements, are non-refundable.

5. Ownership and Licensing of Digital Assets

All digital assets sold on our website are for personal use only. Customers do not have a license to use the assets for commercial purposes. This includes relationship agreements generated through our relationship agreement generator.

Customers are prohibited from distributing, reselling, or sharing digital assets, except with individuals within their personal relationships or polycule. Unauthorized distribution, reselling, or sharing of digital assets will result in termination of access to our services and may result in legal action.

6. Intellectual Property and Copyright

All content on our website, including text, images, videos, and digital products, is protected by copyright laws. You may not copy, distribute, or use any of our content for commercial purposes without prior written permission. Unauthorized use of our intellectual property will result in legal action.

7. Reporting Copyright Infringement

If you believe that your copyrighted content has been posted on our website without permission, please notify us at decolonizinglove@gmail.com with the following information:

  • A description of the work that has been infringed.

  • A link to the infringing content on our site.

  • Your contact details (name, address, and email).

  • A statement of good faith belief that the use is not authorized by the copyright owner, agent, or the law.

8. User Responsibilities

By using our website and purchasing our products or services, users agree to:

  • Provide accurate and up-to-date information during registration, purchases, and coaching session scheduling.

  • Use digital assets solely for personal purposes and not engage in unlawful distribution, resale, or sharing.

  • Abide by all terms set forth in this Agreement.

9. Disclaimers and Limitation of Liability

  • Coaching Services: We make no guarantees or warranties regarding the success of any coaching session. Outcomes may vary, and we are not liable for any specific results.

  • Digital Assets: We do not guarantee the accuracy, completeness, or relevance of any downloadable guides, templates, or agreements. Customers use these resources at their own risk, and we are not responsible for any issues that arise from their use.

10. Privacy and Data Collection

We collect and store personal data to facilitate transactions, generate relationship agreements, and provide services. Our use of personal data is governed by our Privacy Policy, which is accessible on our website.

11. Prohibited Actions

Customers are prohibited from:

  • Distributing, reselling, or sharing digital assets with anyone outside their relationship or polycule.

  • Engaging in any activity that violates local, national, or international laws while using our website or services.

12. Dispute Resolution

In the event of a dispute, we encourage customers to contact us directly for negotiation. If the dispute cannot be resolved through direct communication, we agree to engage in non-binding mediation with a neutral third party. If mediation fails, the dispute will be resolved through binding arbitration. All disputes will be governed by the laws of Ontario, Canada.

13. Governing Law

This Agreement is governed by and construed in accordance with the laws of Ontario, Canada. Any legal action or proceeding arising under this Agreement will be resolved in the courts of Ontario.

14. Modifications to Terms

We reserve the right to update or modify these Terms and Conditions at any time. Customers will be notified of any significant changes. Continued use of our website or services after such modifications constitute acceptance of the updated Terms.